Job Title	Support Engineer
Job Description	Key Responsibilities: Perform the configuration and maintenance of network hardware and software, including switches and firewalls. Monitor network performance and troubleshoot issues to ensure minimal downtime and optimal functionality. Document network configurations, processes, and procedures for reporting/reference purposes. Provide technical support to end-users and resolve network-related issues in a timely manner. Perform the traffic enforcement camera network configuration particularly Jenoptik Robot, Redflex and EKIN. Prepare, configure, install, test and commission LTE network from enforcement camera to appointed data center and disaster recovery center. Perform network migration as and when required. Ensure network availability according to the committed customer’s SLA. Conduct proof-of-concept as and when required. Advise and prepare report on the reliability of the tested hardware. Provide technical expertise in any exercise required by the project i.e. Security Posture Assessment (SPA) or Disaster Recovery (DR) exercise.
Requirements	Requirements Bachelor’s degree in Computer Science, Information Technology, Electrical Engineering or a related field (or equivalent experience). Basic understanding of networking protocols (e.g., TCP/IP, DNS, DHCP, VLANs). Familiarity with network hardware (routers, switches, firewalls). Knowledge of network monitoring tools (e.g. Nagios, PRTG, SolarWinds) is a plus. Exposure to network security principles and practices. Knowledge in traffic enforcement camera is an added advantage. Strong problem-solving and analytical skills. Excellent communication and teamwork abilities. Eagerness to learn and adapt in a fast-paced environment. Certifications (Preferred but Not Required): CCNA (Cisco Certified Network Associate) CompTIA Network+ Other relevant networking certifications
Location	Klang Valley
Job Type	Contract

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