Job Title	SLA and Documents Manager
Job Description	Work with vendors to ensure underpinning contracts will support the Business Service Level requirements Build and configure all SLAs, OLA and UCs in the RemedyForce system Provide input on all Vendor Support agreements regardless of Application / Infrastructure Design and Provide detailed Service Level reporting for the CIO, Senior Management and Business stakeholders Working with other Stakeholder where applicable create and manage Service Improvement plans Drive the incident management continuous improvement program, control reports and make reports available to users and customers Coach direct reports in the organisation as appropriate Act as a role model for new employees, providing help and support to facilitate early integration and assimilation of their new environment Significant experience with service support and helpdesk
Requirements	3 to 5 years customer service with experience working in a Service Management environment Must have a solid working knowledge of Service Level Management ideally with experience of implementing or at least executing corporate wide SLM process Proven Track record of both the introduction of new Service Level Management process ability to deliver the key Outputs (SLA/OLA Documents), Reports and Service Improvement Plans
Location	Putrajaya
Job Type	Contract

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