JOB DESCRIPTION •
(MY) PROTEGE RTW - Technical Helpdesk
Job Type:
Contract
Location:
Klang Valley
Key Responsibilities:
- Remote desktop troubleshooting / support
- Incident/Problem definition and assignment of problem
- Incident/Problem escalation management
- Call Logging System Management (log call/assign call ticket, update ticket status, ticket resolution and closure)
- Coordinate with Third party vendor to resolve problems
- Daily Performance tracking and reporting (open tickets and TAT tracking)
- Broadcast service interruptions • User/application Account administration
- Conduct periodic user satisfaction survey and share findings
- Handling day-to-day ticket issues and escalating to the Resolver Groups (Specialists or Vendors) as required to bring the resolution of the ticket back on schedule
Requirement:
- Degree in Computer Science or any related field. Fresh graduate is encouraged to apply
- Able work in Shift working hour